By visiting and using a web site for selling components and equipment for turbo compressors www.d2turboparts.com and a web catalogue for searching and information about car parts at the same site, You accept the Conditions for usage that are stated in the following text. Please read them carefully and get to know the rules we are applying. www.d2turboparts.com reserves the right to make changes and add additions to these conditions for usage without prior notification.

Contents:

BASIC PRINCIPLES

Communicating electronically
Statement for privacy protection
Intellectual property
Your account
Comments, communication and other contents that visitors leave
Description of products
Price of products
Working hours
Changing (updating) data on site
Other
Terms for ordering products by web catalogue on the site www.d2turboparts.com

ORDERING
MONITORING THE STATUS AFTER ORDERING
PAYMENT
DELIVERY
RECLAMATION, COMPLIANCE OF PRODUCTS AND GUARANTEE
RETURNING PURCHASED PRODUCTS

. Communicating electronically

When you visit the web site for selling components for turbo compressors www.d2turboparts.com, you need to make a registration with complete and precise information: name, surname, telephone number, electronic mail (e-mail), name of company, address of company and all the information that the system requires when filling the form in the part “My account”. By registering and creating an account You accept the conditions for usage, and agree to communicate with us electronically. Our communication with You will be by electronic mail (e-mail), telephone calls or by notifications we will be publishing on this site.

. Statement for privacy protection

On behalf of the company Makedogs d.o.o., who is the owner of the site for selling components for turbo compressors and equipment www.d2turboparts.com, we commit ourselves to protect the pivacy of all our users. We collect only necessary, basic data about users and information that is necessary for delivering the components and equipment for turbo compressors, as well as for informing users in order to provide quality service. All information about users is strictly kept and the company that is owner of the D2TurboParts brand is responsible for respecting the principles for privacy protection of all its clients.

. Intellectual property

The information shown here, especially complete database, are not allowed to be copied. It is strictly forbiden to duplicate information and database and to distribute them and/or to give instructions to a third party to engage in such activities without prior consent from the company that is owner to the D2TurboParts brand. Any such use of contents in a way that is not explicitly authorized represents a violation of copyrights and the violators will be criminally prosecuted.

. Your account

If you would like to use the site for searching and selling components for turbo compressors - www.d2turboparts.com, you are responsible for maintaining and for the confidentiality of your account and for the password you have chosen when you registered on this site. By using the site www.d2turboparts.com, you are responsible for all the activities that go on in your account and with your password. Juveniles can use the site www.d2turboparts.com under the supervision of parents or guardians. The company that is owner to the D2TurboParts brand reserves the right to refuse providing service, to abolish the account or to cancel the order if it determines that the Conditions for usage have been violated. The company that is owner to the D2TurboParts brand will use the information that you have stated when you registered in order to send products and to establish contacts and will not use them for other means or send them to third parties.

. Comments, communication and other contents that visitors leave

False representation and registering with someone elses e-mail address and someone elses identity is not allowed on the site www.d2turboparts.com. An appropriate legal procedure can be brought against such activities.

. Description of products

The catalogue of components for turbo compressors shown on the site www.d2turboparts.com is the property of the company that is the owner of the D2TurboParts brand. All the images and information (data) that are displayed in searches for vehicles, OE or production codes are supplied by the manufacturers of components used for the end product of the D2TurboParts brand. Although the manufacturer and the company owner of the D2TurboParts brand, strive to keep the information about products as accurate as possible, yet again we cannot guarantee that they are 100% accurate, complete, reliable and error-free. The company owner of D2TurboParts brand is not responsible for the accuracy of the mentioned information in this chapter. If the product that you have purchased deviates from the information provided on the site, you can return it in unused condition, with complete documentation and undamaged packaging that you received along with it, within the legal deadline of 14 days from the date of receiving it. The conditions for obtaining the right to return goods are set out in Part 6 RETURN OF PURCHASED GOODS.

. Price of products

All prices of the components for turbo compressors and equipment listed at the site www.d2turboparts.com are ultimate prices. The company owner of the D2TurboParts brand reserves the right to change the prices after the order of a certain product, but only if it previously informs the customer that ordered the product and receives consent from him to do this. The company owner of the D2TurboParts brand has the right to cancel the order form by sending an e-mail with a notification to the consumer if there is a gross error when placing prices on the site, for example, instead of 1,000, the listed price is 100 eu, and the like.

. Working hours

The site for searching and selling components for turbo compressors www.d2turboparts.com works from 00-24h, 7 days a week. In the case of technical problems or during regular maintenance, the site may be unavailable for a short period of time. Business hours are from 9 am to 5 pm on weekdays.

. Changing (updating) data on site

The company owner of the D2TurboParts brand reserves the right at any time, without prior notice, to change the information displayed on any page of the site www.d2turboparts.com. Site visitors of www.d2turboparts.com do not have the right to change the conditions of usage unilaterally, and if any change is made, it will not be valid, unless both parties agree in writing.

. Other

Partial or total inapplicability or illegality of certain provisions of these Conditions of usage will not affect the validity of other provisions that remain in force as a whole. Non-applicable or illegal provision will be replaced by another appropriate provision. You agree that you may not transfer your rights and obligations derived from these Conditions of usage to third parties without an explicit written permission of the company owner of the D2TurboParts brand and the site www.d2turboparts.com

. Terms for ordering products by web catalogue on the site www.d2turboparts.com

Detailed terms for ordering are stated in the following text. Please read them carefully before making an order:

ORDERING

To order products from the website www.d2turboparts.com, you need to follow the next steps:

1-1. Registration
1-2. Finding the desired product
1-3. Viewing carts
1-4. Entering data about purchaser and place of delivery
1-5. Delivery mode (optional)
1-6. Selecting method of payment (optional)
1-7. Review and confirmation of order form

1-1. Registration

Registration is made only once. Registration is made by selecting the option "Registration". You need to state your e-mail address, after which an automatic message containing the password will be sent to You. Next, enter the password on the displayed page and confirm the entry by clicking the appropriate button. The home page of the site will open, and as a confirmation of the successful registration, Your name will appear at the top of each page of the site.

If you wish, you can unsign from the site at any time by selecting the "Sign out" option. You can sign in again to the site by selecting the "Sign in" option and stating your e-mail address and the assigned password.

: Like all other Internet sites, in order to register it is necessary that Your Internet browser supports “cookies”. “Cookies” are standardly included on most Internet browsing programs.

1-2. Finding the desired product

Products are organized by categories that you can view like a catalogue. When you find the product you want to order, select the "Add to cart" button. By this, You put the product in your shopping cart (same as in a classical shop). Next, you can freely continue browsing the products, and you can add more products to the cart.

1-3. Carts
Once you have finished placing products in the cart and want to order them, select the "Cart" option. On the pages of the cart, you will see all the products you have put in it so far. You can put several pieces of the same product you want to order in the cart, or if you have changed your mind about any of them, you can remove the product from the cart.
The shopping cart is the starting point in creating an order form. When satisfied with the contents of your cart, go to the next step.

1-4. Entering data about purchaser and place of delivery

In this step, you need to provide information about the purchaser and the address where the package is to be delivered. Details about the purchaser are details that will be listed on the shipping order that will be sent to You along with the ordered product.

Delivery data is the data where you want the product to be delivered. Please give us all details as precisely as possible so that the couriers who deliver the shipments can easily find you. In case of incorrectly entered data, Your shipment may be returned or it might take longer to be delivered.

1-5. Delivery mode (optional)

Next, You will be shown the way in which the shipment will be delivered (courier service, free delivery, etc.).

1-6. Selecting method of payment (optional)

In this step, you need to choose how you want to pay for the ordered products. www.d2turboparts supports the following payment methods:
- payment on delivery (for certain products from the offer).

1-7. Review and confirmation of order form

Finally, before confirming your order form, you can take another look at all of its details: what you have ordered, information about purchaser, delivery address, how the package will be packed, when it will be delivered, how much are the shipping costs, the total price, etc.

If you agree with the order form, select the "Confirm" option with which it will be created. By confirming the order form, a review of the order form and payment instructions will automatically be sent to your registered e-mail.

2. Tracking your order status on the page "My orders"

Your page "My Orders" is available to you after successful registration. It is visible only to You and you can follow the status of your order form on it. Upon creating, the order forms will appear on the page "My Orders". Here you can review all the details of the order form again. You can also track the status of your order form on the same page. The moment your order is taken and processed by our commercial department, the status of the shipment will be changed to "confirmed". This means that the shipment will be handed over to the courier the next day. In the end when you receive the shipment, the status will become "delivered". Also, all changes to the order status are followed as well as the email notifications that will be sent to the e-mail address You placed when registering.

3. PAYMENT

Payment of the ordered components for turbo compressors is made on delivery or through a bank account.
Payment on delivery involves payment of the order form to the courier when the goods are picked up, exclusively in cash.

Note:
If you do not make a payment to the order form within 7 days from the date of its being created, the same will be canceled and deleted. After the expiration of a 7-day period, payment under this order is not possible, but you can make a new order form and make a payment on it.

4. DELIVERY

Delivery of shipment is carried out by courier service and is possible only on the territory of Serbia, except Kosovo. To send components for turbo compressors and equipment to the territory of Kosovo, you must send us an e-mail request or call us by phone. Delivery costs are charged separately and depend on the weight of the package, and not on the place of delivery. The delivery price is shown on the website of the courier service AKS Express Kurir and will be expressed on their account, or on the account issued by our company, the owner of the D2TurboParts brand. In rare cases, we send the shipment to the Bex Express service. You pay the shipping costs together with the products, so when receiving the shipment you only need to sign the address book. Only in the case of payment on delivery, you pay the courier for the order when you take your delivery.

The estimated time when the shipment will be delivered to you is 24 to 48 hours from the moment of ordering (Sunday is not counted). In the case when the shipment cannot be delivered within the prescribed time limit, and it is our responsibility, someone from our company will notify You of this and ask for Your consent for later shipment.

Transfering the risk
The risk of accidental failure or damage to goods up to the moment of delivery of goods to the consumer or to a third party designated by the consumer, and who is not the carrier or shipping agent, shall be borne upon the seller.
The risk of accidental failure or damage to goods after the moment of delivery of goods to the consumer or to a third party designated by the consumer, and who is not the carrier or sender, shall be borne upon the consumer.

If the consumer has terminated the contract or requested replacement of the goods on the grounds that the goods submitted to him are not conforming to the contract, the risk from Paragraph 1 and 2 of this Article shall not be transfered to the consumer.
If the handover of goods is not performed because the consumer or a third party designated by the consumer, who is not a carrier or sender, refuses to receive goods without a reasonable reason or, by his behavior, prevents the delivery, the risk referred to in Paragraphs 1 and 2 of this Article shall be passed on to the consumer by the expiration of the delivery deadline, or within 30 days from the date of the conclusion of the contract if the delivery deadline is not agreed upon.

It is also possible to personally pick up the components for turbo compressors and equipment at the headquarters of our company, at Smederevski put 22e, 11130 Belgrade, but only after ordering the same and after receiving notice that the package is ready for picking up.

5. RECLAMATIONS, PRODUCT CONFORMITY AND GUARANTEE

In case you have any complaints about the products or our services, please feel free to contact us. Be sure that we are ready and able to solve every situation that may occur.

Without a confirmation of the take over of a product, an account, or any other evidence that is obtained with the delivered product, the user will not be able to make a complaint, replace or return the product.

Compliance means that the trader is obliged to deliver to the consumer goods that:
- have properties necessary for the regular use of goods of the same type;
- correspond to the description given by the trader and have the characteristics of the merchandise presented by the trader to the consumer as a sample or model;

- in terms of quality and function, correspond to what is common in goods of the same type and which the consumer can reasonably expect in view of the nature of the goods and public promises about the special characteristics of the goods;

- have the properties necessary for the particular use for which the consumer purchases, provided that the trader at the time of purchase was or should have known that the consumer purchases the goods for special use.

Goods are compliant, considering their nature, if the quality and functioning correspond to the reasonable expectations of work for a particular type of goods. Thus, the consumer cannot refer to lack of conformity, for example, the so-called consumer goods - bread, car bulbs, batteries, etc. in a full period of two years, because the conformity, validity, of this kind of goods is expected to be of a reasonable duration. If the goods do not meet any of the four conditions mentioned above, then they are inconsistent with the contract.

The trader is not obliged to issue a guarantee in a written form, except on the request of the consumer. The consumer has the right to complain about nonconformity within two years from purchase, but he has no legal right to return the goods without explanation, if they function in accordance with their purpose, nature and contract.

* EXCERPT FROM THE LAW ON CONSUMER PROTECTION ("Official Gazette of the Republic of Serbia", No. 62/2014 and 6/2016 - other law)

The company owner of the D2TurboParts brand reserves the right not to grant a free guarantee in the following cases:

• If the product is intentionally or accidentally, due to negligence or due to inadequate use, damaged by the user (consumer) or another person

• If the delivered products did not maintain and install (assemble and disassemble on, or from a vehicle) a service that is registered and technically qualified for maintenance and repair of motor vehicles

•If the service for maintenance and repair of motor vehicles has a pronounced measure of prohibition for performing activities, which is in force at the moment of maintenance and installation of the delivered parts

•If the product is used for professional or semi-professional purposes

• If the product is damaged due to installation or repair by an unauthorized person or service

• If the product is not treated in accordance with the manufacturer's specification and manufacturer's instructions, or in accordance with its purpose

• If the damage is caused by a higher force such as lightning, flood, fires, inadequate ventilation, faulty electrical installation or any other reason beyond the control of the manufacturer

• If the consumer does not want to and will not fill out the complaint form and will not attach proof of purchase of the product that he wants to advertise

The complaint sheet must contain a detailed description of the malfunction of the product being advertised and be certified with the signature and stamp of the registered service that installed the parts. The complaint sheet must be certified by a registered service that with its signature and stamp guarantees that the advertised part was installed by a technical person trained for servicing and maintaining the vehicle, and in the vehicle specified in the complaint sheet, that he verified the part and found that failure did not occurr due to incompetent installation or handling.

Complaint and manner of resolving complaints

The consumer can declare a complaint to the seller in order to obtain his rights under Articles 52, 54 and 81 of the Law on Consumer Protection, as well as due to incorrectly calculated prices and other defects.
The consumer can declare a complaint verbally at the place of sale where the goods were purchased or elsewhere designated for receipt of a complaint, by telephone, in writing, by electronic means, or on a permanent record holder, with an invoice or other proof of purchase (copies of account, slip, etc.)

The seller is obliged to issue a written confirmation to the consumer or electronically confirm the receipt of the complaint, or announce the number under which his complaint was recorded in the records of the received complaints.

The seller is obliged to reply to the consumer’s declared complaint in writing or electronically without delay, and no later than eight days from the day the complaint was received. The seller's response to a consumer complaint must include a decision whether he accepts the complaint, a declaration on the consumer's request, and a specific proposal and deadline for resolving the complaint. The deadline cannot be longer than 15 days, or 30 days for technical goods and furniture, from the date of the submission of the complaint.

The seller is obliged to act in accordance with the decision, proposal and deadline for resolving the complaint, if he has received prior consent from the consumer.

If, for objective reasons, the seller is not able to satisfy the consumer's request within the agreed time limit, he is obliged to inform the consumer about the extension of the deadline for resolving the complaint and indicate the deadline in which he will resolve it, as well as to obtain his consent, which he is obliged to record in the record of received complaints. Extension of the deadline for resolving complaints is possible only once.

The inability of the consumer to deliver the package of the goods to the seller of the goods cannot be a condition for resolving the complaint, nor a reason for refusing the removal of nonconformity.

6. RETURN OF PURCHASED GOODS

PROTECTION OF CONSUMERS IN OBTAINING RIGHTS FROM REMOTE CONTRACTS AND CONTRACTS THAT ARE CONCLUDED OUTSIDE BUSINESS PREMISES

Informing the consumer and the right to withdraw

Obligation to notify for contracts at a distance and contracts that are concluded outside the business premises

The right of the consumer to withdraw from the contract - Article 28
The consumer has the right to withdraw from the contract concluded at a distance, or outside the business premises within 14 days, without specifying the reasons and additional costs, other than the costs referred to in Art. 34 and 35 of this Law (further in the text: withdrawal from the contract).
The consumer obtains the right to withdraw from the contract by a statement that he can give on a separate form for withdrawal from a contract made from a distance, that is, outside the business premises or in another unambiguous manner (further in the text: the withdrawal form).
The statement of withdrawal from a contract in the case of contracts from a distance and contracts that are concluded outside the business premises shall be considered timely if they are sent to the trader within the deadline referred to in paragraph 1 of this Article
The statement of withdrawal from the contract produces a legal effect from the day it was sent to the trader.
If the trader enables the consumer to fill-in electronically and send the withdrawal form, he is obliged to notify him without delay that he has received the form in writing, or on another permanent record holder.
The expiry of the term referred to in Article 29 of this Law terminates the consumer's right to withdraw from the contract
The burden of proving that he has acted in accordance with the provisions of para. 1.-5. of this Article, in order to obtain the right to withdraw from the contract, falls upon the consumer.
The form and content of the form for withdrawal shall be prescribed by the Minister in charge of consumer protection affairs (further in the text: the Minister).
Calculation of deadlines for the withdrawal of the consumer from the contract - Article 29
In the case of a contract for offering services, the 14-day period is calculated from the moment the contract is concluded between the consumer and the trader.
In the case of a contract for the sale of goods, the 14-day period shall be calculated from the moment when the goods arrive in the consumer's country or the third party designated by the consumer, and who is not the carrier.
When a consumer orders a number of different types of goods on one order form that are delivered separately, the deadline of 14 days begins to run when the last type of ordered goods arrives in the consumer's country, that is, the third party designated by the consumer, and who is not the carrier.
When the delivery of goods consists of several shipments and parts, the 14-day deadline begins to run when the last shipment or part has reached the consumer's country or the third party designated by the consumer, and who is not the carrier.
When a contract is concluded for an indefinite period of time with periodic deliveries of goods, the period of 14 days begins to run when the first consignment of goods enters the consumer's country, or a third party designated by the consumer, and who is not the carrier.
If the trader fails to pass on to the consumer the information referred to in Article 27, paragraph 1, item 4 of this Law, in the manner referred to in Article 30, paragraph 1 of this Law and Article 31, paragraph 2 of this Law, the consumer may withdraw from the contract within 12 months from the date of expiry of the deadline for withdrawal from the contract.
If the trader has not submitted to the consumer the notification referred to in Article 27, paragraph 1, item 4 of this Law, in the manner referred to in Article 30, paragraph 1 of this Law and Article 31, paragraph 2 of this Law, and does this within 12 months from the date of the conclusion of the contract, the deadline of 14 days begins to run when the consumer receives the form for withdrawal.
The deadline from paragraphs 1 to 7 of this Article expires at the end of the last hour of the last day of the deadline.
In the case of a contract for providing financial service at a distance, the time limit referred to in paragraph 1 of this Article is calculated from the moment of the conclusion of the contract or from the moment of informing the consumer about the content of the contract if he has received the notification after the contract has been concluded and ends with the expiration of the last hour of the last day of the deadline.
Exceptionally from paragraph 1 of this Article, in the contracts for life insurance at a distance, the consumer has the right, without giving a reason within 30 days of the conclusion, to withdraw from the contract.
Obligations of the trader in the case of withdrawal from the contract - Article 34
The trader is obliged to promptly repay the payment received from the consumer, including the costs of delivery, and at the latest within 14 days from the day he received the withdrawal form.
The trader makes a refund using the same means of payment that the consumer used in the original transaction, unless the consumer explicitly agrees with the use of other means of payment and provided that the consumer does not bear any costs due to such a refund. Exceptionally from paragraph 1 of this Article, the trader is not obliged to reimburse the additional costs resulting from the explicit request of the consumer for delivery which deviates from the cheapest usual delivery offered by the trader.
A trader may postpone the refund until he receives the returned goods, or until the consumer gives proof that he has sent the goods to the trader, depending on what occurs first, unless the trader offers to take over the goods himself.
The trader at his own expense takes over the goods, delivered to the consumer at his home at the time of the conclusion of the contract outside the business premises, if the goods by their nature cannot be returned in the usual way through the postal operator.
Obligations of consumers in the case of withdrawal from the contract - Article 35
The consumer is obliged to return goods to the trader or person authorized by the trader, without delay, and at the latest within 14 days from the day when he sent the withdrawal form.
It shall be considered that the goods are returned within the deadline if the consumer sent the goods before the expiration of the 14 days period referred to in paragraph 1 of this Article.
The consumer is entirely responsible for the direct costs of the return of goods, unless the trader agrees to bear them or if he has not previously informed the consumer that the consumer is obliged to pay them.
The consumer is entirely responsible for the reduced value of goods that arises as a result of handling goods in a way that is not adequate, that is, exceeding what is necessary to determine the nature, characteristics and functionality of the goods.
The consumer shall not be responsible for the reduced value of the goods in the case when the trader has not submitted the notice of the withdrawal right from the contract in accordance with Article 27, paragraph 1, item 4 of this Law.
When the consumer obtains the right to withdraw from the contract after submitting a request in accordance with Article 30, paragraph 4 or Article 31, paragraph 8 of this Law, he is obliged to pay the trader the amount that is proportional to the services rendered until the moment the consumer informed the trader about obtaining the right to withdraw from the contract.
The proportional amount that the consumer has to pay to the trader is calculated on the basis of the sales price agreed by the contract, which cannot be higher than the market value of what was shipped.
The consumer does not bear the costs for:

-1) provided service or supply with water, gas or electricity when they are not offered for sale in a limited or predetermined amount, or complete or partial supply of heat energy during the withdrawal period when:

(1) The trader has not submitted a notice in accordance with Article 27, paragraph 1, item 4) and 5) of this Law; or

(2) the consumer has not explicitly requested that the carrying out should begin during the deadline for withdrawal from the contract in accordance with Article 30, paragraph 4, or Article 31, paragraph 8 of this Law;

- 2) the delivery of digital content, in whole or in part, which is not delivered on a permanent recordholder when:

(1) the consumer has not given previous explicit consent for the start of the carrying out before the expiration of 14 days;

(2) the consumer has not confirmed that he knows that giving consent loses the right to withdraw from the contract; or

(3) the trader has not submitted a certificate in accordance with Article 30, paragraph 2, or Article 31, paragraph 3 of this Law.

Except in the cases in this Article, the consumer shall not as a result of obtaining the right to withdraw from the contract.

More information on consumer rights in terms of obtaining the right to withdraw from a contract and complaint can be found in the Law of Consumer Protection, as well as in the Law on Obligations.

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